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A customer has SLM In their contact center deployed, but would now like to add...

Avaya 7492X Full Course Access
Avaya 7492X View All Questions

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents.

Which statement Is true?

A.

Business Advocate can exist with FAS enabled.

B.

SLM can exist without EAS enabled.

C.

The Business Advocate feature and SI M cannot co-exist on the same system.

D.

The Business Advocate feature con run on the same system that has SLM configured.

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The call center has recently converted from 4 to 5 digit extensions.
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