A call center has agents skilled In sales of product X.

Avaya 7392X Question Answer

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

Assigned Skill on the Hunt Group form

Call Handling Preference on the Hunt Group form

Timed ACW field on the VDN or Hunt Group form

Direct Agent Call First on the Agent Handling form

7392X PDF/Engine

Get 65% Discount on All Products, Use Coupon: "ac4s65"