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You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.

Avaya 6211 Full Course Access
Avaya 6211 View All Questions

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

A.

Enter the SIP address of the agent phoneset in the Voice URI field.

B.

Select the "Enable CTI for this agent" option.

C.

Select the "Create CCT agent" option.

D.

Set the agent user type to "Supervisor/Agent".

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