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When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine...

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When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

A.

the Skillset the Email was sent to (skillset groups)

B.

who the Email was sent from (sender groups)

C.

when the Email was received (office hours)

D.

what priority the Email was sent with (priority groups)

E.

specific characters, words or phrases in the Email message (keywords)

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Which three components of Email Manager work together to retrieve, determine routing, and respond to...
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