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A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns.

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

A.

the Outbound Campaign Management Tool

B.

the CCMA

C.

the Multimedia Contact Manager

D.

the E-mail Manager

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