You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.

Avaya 6210 Question Answer

Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?

Multicast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)

Unicast communication from the CCMS to the client PCs

Multicast from Contact Center Manager Administration (CCMA)

RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)

6210 PDF/Engine

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