A system administrator is investigating an intermittent issue with the company's vRealize Operations (vROps) deployment.

A support bundle is a collection of log and configuration files that can help troubleshoot a vROps issue. To create a support bundle, the system administrator can use the vROps UI and select the option to create a light or full support bundle. A light support bundle includes 24 hours of logs, while a full support bundle includes all available logs and configuration files. For an intermittent issue that occurred in the last 12 hours, a light support bundle should be sufficient to collect the relevant information. The system administrator can also select the cluster nodes that need to be evaluated for support, and download the support bundle in ZIP format for analysis or sending to VMware Technical Support1. The other options are not recommended or efficient ways to collect the relevant information. Collecting the vCenter and vROps primary node logs using SSH and the vm-support utility would not include the logs from the other vROps nodes, and would require manual steps to gather and compress the files. Using the vROps UI to create a full support bundle for ESXi, vCenter, and primary vROps nodes would include unnecessary and excessive data that could slow down the process and consume more disk space. Using SSH to copy the log files from each of the vROps nodes from /var/log/warn & /var/log/messages locations would also require manual steps to gather and compress the files, and would not include the configuration files that could be useful for troubleshooting. References: 1: Create a vRealize Operations Support Bundle