Which two components are needed to setup RONA?

RONA (Redirection on No Answer) requires both the intelligence to know when to redirect (timing) and the logic to determine where to redirect the call (routing). Both elements must be configured for RONA to function properly.

Why the Correct Answer is Right: B is correct because Call Routing Logic (ICM scripting) is essential for RONA. The script must contain conditional logic to detect the RONA re-query event and determine the new routing destination. C is correct because System Timers define when RONA is triggered. If the phone is not answered within the timer threshold, RONA fires. Timers must be configured at multiple layers (desk settings, CUCM, CVP) to function correctly.

Why Each Incorrect Answer is Wrong: A is wrong because Agent Permission Levels are about what agents can do in the system—they have no bearing on the RONA mechanism. D is wrong because while Skill Targets are part of the broader routing configuration, they are not specifically a RONA setup component—RONA works with existing routing targets already configured. E is wrong because Attribute Settings relate to Precision Routing configuration, not to RONA setup specifically.

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