What are two types of reports Cisco Unified Intelligence Center will provide?

Cisco Unified Intelligence Center (CUIC) is the reporting engine for CCE, providing visibility into contact center performance. CUIC supports two fundamental reporting modes that serve different operational and analytical needs.

Why the Correct Answer is Right: B is correct because Real-time Reports display current operational data with near-instant refresh rates—showing active calls, agent states, queue depths, and service levels as they happen, essential for supervisors. C is correct because Historical Reports analyze data over a specified past time period—hourly, daily, weekly, or monthly—providing trend analysis and performance measurement. Both are explicitly listed as CUIC primary capabilities in Cisco documentation.

Why Each Incorrect Answer is Wrong: A is wrong because TCP/IP disconnect reports are network-level diagnostics, not contact center operational reports provided by CUIC. D is wrong because Administration Audit Reports are provided by specialized audit logging tools, not as a primary CUIC report category. E is wrong because 'Call Routing Reports' is not a distinct CUIC report category—routing data is included within real-time and historical report categories.

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