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In addition to using open-ended questions, which three questions would a design specialist use when...

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In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A.

What is the percentage of customer support Issues that are resolved In one call?

B.

What are the agent performance reporting requirements?

C.

Which system support click-to-call from the web?

D.

What are the customer support pain points?

E.

What Is the IVR name?

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