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A sales representative is preparing for a customer presentation with market trends for Avaya Aura®...

Avaya 33810X Full Course Access
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A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

A.

Engaging customers on their terms

B.

Customers initiating calls into the Contact Center by telephone only

C.

Evolution of the Contact Center agent

D.

Contact Center data gathered from generic reports only

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