In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through...

Avaya 3313 Question Answer

In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:

1. The incoming call arrives at the switch.

2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.

What is the next step in the sequence?

The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.

The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.

The CCMS anchors the call on an Avaya Aura®Media server conference port.

3313 PDF/Engine

Get 65% Discount on All Products, Use Coupon: "ac4s65"