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Which function does the Avaya Aura® Media Server (AAMS) provide to the Avaya Aura® Contact...

Avaya 3312 Full Course Access
Avaya 3312 View All Questions

Which function does the Avaya Aura® Media Server (AAMS) provide to the Avaya Aura® Contact Center (AACC) in a SIP environment?

A.

It supports the Active Directory link to the Computer Telephony Integration (CTI) agent.

B.

It links the Communications Control Toolkit Server to the Contact Center Management Administration (CCMA).

C.

It supports the Avaya Agent Desktop.

D.

It anchors customer calls, announcements, and agent calls to the AAMS conference it created.

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A customer with Avaya Aura® Contact Center (AACC) is attempting to add a new activity...
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