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A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for...

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A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.

Which call will be presented to the agent?

A.

the call that has been in the system the longest

B.

the call that has been in queue the longest

C.

the call with the highest priorityin the script

D.

the call for which the agent has the highest priority

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