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A user complains that they have received seven ‘Access Denied’ messages in a row when...

A user complains that they have received seven ‘Access Denied’ messages in a row when attempting to authenticate. What would be an appropriate action to take?

A.

Change the token Lockout Policy

B.

Access the user record and unlock the user account

C.

Access the token record and resynchronize the token

D.

Instruct the user to attempt to log in to the Self-Service Console

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