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A user has opened a support case to complain about poor user experience when trying...

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A user has opened a support case to complain about poor user experience when trying to manage their AWS resources. How could a helpdesk administrator get a useful root cause analysis to help isolate the issue in the least amount of time?

A.

Check the Zscaler Trust page for any indications of cloud outages or incidents that would be causing a slowdown.

B.

Check the user's ZDX score for a period of low score for AWS and use Analyze Score to get the ZDX Y-Engine analysis.

C.

Do a Deep Trace on the user's traffic and check for excessive DNS resolution times and other slowdowns.

D.

Initiate a packet capture from Zscaler Client Connector and escalate the case to have the trace analyzed for root cause.

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