When should water damage restoration services begin?

The IICRC WRT body of knowledge states that water damage restoration services should beginafter a restorer has entered into a properly written contractwith the property owner or authorized representative. This ensures that scope, responsibilities, authorization, and limitations are clearly defined before work begins.

While emergency actions may be necessary to prevent imminent damage, the WRT standard emphasizes the importance of legal and professional authorization prior to performing restoration services. A written agreement protects both the restorer and the client by establishing expectations, access rights, and documentation requirements.

Submitting surveys, delivering equipment, or determining drying standards are procedural steps that occur after authorization is secured. Beginning work without authorization exposes the restorer to liability and disputes.

This requirement aligns with the WRT emphasis on professionalism, transparency, and defensibility.