Comprehensive and Detailed 150 to 250 words of Explanation From Workday Record-to-Report/Course Guide/topics:
An on-account customer payment represents cash received but not yet applied to a specific receivable. Before Workday can process a refund from that recorded payment, the payment must be included in a customer deposit. The deposit establishes the bank-account side of the receipt, completes the controlled cash-recording step, and makes the amount available for subsequent cancellation or refund processing. This is distinct from applying the payment against a customer invoice.
Writing off bad debt addresses an uncollectible customer balance and does not convert an on-account receipt into refundable cash. A settlement run is used later to create and process outbound payments, including approved customer refunds, but the eligible refund transaction must first exist. A customer invoice adjustment changes a billed receivable; it is not the prerequisite for refunding an unapplied payment. Therefore, Create a customer deposit is the required additional step. The configuration also preserves a complete audit trail from the recorded payment, through deposit accounting, to the resulting customer refund and settlement. This treatment aligns with the Workday Record-to-Report control model in which cash receipt recording, depositing, refund authorization, and payment settlement are separate but linked events.
Official Workday reference: Workday Education - Customer Receipts ; topics: on-account payments, customer deposits, and customer refunds.
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