UiPath Communications Mining is a platform that uses AI to monitor and automate business communications across different channels, such as email, chat, calls, and tickets. It can extract insights from unstructured messages, such as the reasons for contact, the data fields, and the sentiment. UiPath Document Understanding is a framework that uses AI to process and analyze documents of various formats, such as PDF, Word, Excel, and images. It can obtain key information from attached files, such as the document type, the fields, and the values. By combining Communications Mining and Document Understanding, businesses can optimize data extraction and analysis in an automated business process. For example, a customer service process that involves reading both messages and documents to complete a request can be automated by using Communications Mining to understand the customer’s intent and data from the message, and Document Understanding to extract the relevant information from the document. This way, the process can be faster, more accurate, and more scalable. References:
Communications Mining - Overview - UiPath Documentation Portal
[Document Understanding - Overview - UiPath Documentation Portal]
How and where Communications Mining can be deployed
