Which of the following is trueabout the Service Analytics Overview dashboard?

The Service Analytics Overview dashboard in Tableau CRM is designed to provide comprehensive insights into various aspects of service operations. It includes:

Key metrics such as open cases, average time to close, first contact resolution, and customer satisfaction, offering a quick overview of service efficiency.

Drill-down capabilities into more detailed dashboards like agent performance, channel review, and telephony metrics, enabling deeper analysis.

Availability on both desktop and mobile platforms, ensuring accessibility across different devices.

It serves as an excellent starting point for serviceanalytics, providing a holistic view of the service department’s performance.

This dashboard is a central tool for managing and analyzing service operations effectively, helping organizations to optimize their customer service strategies.Reference: https://help.salesforce.com/s/articleView?id=sf.bi_service_analytics.htm&type=5