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The number of tickets the help desk has been receiving has increased recently due to...

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The number of tickets the help desk has been receiving has increased recently due to numerous false-positive phishing reports. Which of the following would be best to help to reduce the false positives?

A.

Performing more phishing simulation campaigns

B.

Improving security awareness training

C.

Hiring more help desk staff

D.

Implementing an incident reporting web page

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