The help desk receives multiple calls that machines with an outdated OS version are running...

The best first step is to reviewpatching (A). Outdated OS versions often contain vulnerabilities that can be exploited by malware. Ensuring systems are up-to-date is a foundational cybersecurity practice.

This is highlighted inDomain 2.1: Given a scenario, analyze indicators of malicious activityandDomain 2.2, emphasizing the importance of“Patching” as part of system hardening and mitigation strategy.