In developing a strategic plan, key performance measures should be developed for
A.
the organization's financial goals.
B.
the organization's desired outcomes.
C.
each step of the final action plan.
D.
employee satisfaction.
The Answer Is:
B
This question includes an explanation.
Explanation:
Key performance measures are best aligned withthe organization’s desired outcomesto ensure that progress toward strategic goals is monitored effectively. Measuring outcomes, rather than just inputs or activities, focuses attention on results that truly matter. The IASP SPP framework stresses the importance of outcome-based measurement to enable accountability, guide decision-making, and support continuous improvement. While financial goals and employee satisfaction are important, they are often components of broader outcomes. Focusing on outcomes ensures that all measures collectively advance the strategic vision.【IASP SPP Study Guide - Performance Measurement】【Kaplan & Norton, Balanced Scorecard】
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