he Problem Solving Workshop is a structured approach to identifying the root cause and actions to address systemic problems. It is part of the Inspect and Adapt event that occurs at the end of each Program Increment. The six steps in the Problem Solving Workshop are:
Choose a problem to solve—agreement not required: The Release Train Engineer (RTE) facilitates a brainstorming session to generate a list of potential problems that affect the ART’s performance. The participants use dot voting to prioritize the problems and select the most important one to solve. Agreement is not required, as the majority vote determines the problem to focus on.
Perform root cause analysis: The RTE leads the team in applying the ‘Five Whys’ technique to drill down to the root cause of the problem. The team asks ‘why’ repeatedly until they reach a cause that is actionable and within their control.
Brainstorm solutions: The team generates a list of possible solutions to address the root cause. They use divergent thinking to come up with as many ideas as possible, without judging or evaluating them.
Decide on the best solution: The team uses convergent thinking to narrow down the list of solutions and select the best one. They can use criteria such as feasibility, impact, cost, and alignment with the SAFe Principles and Values to evaluate the solutions.
Define and visualize the improvement backlog items: The team defines the improvement backlog items that will implement the chosen solution. They write them in the format of ‘As a [role], I can [action], so that [outcome]’. They also visualize the items on a Kanban board or a similar tool to track their progress and status.
Assign owners and agree on the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals: The team assigns owners to each improvement backlog item and agrees on the SMART goals that will measure the success of the solution. They also define the acceptance criteria and the expected benefits of the improvement.
References: Inspect and Adapt - Scaled Agile Framework, Problem-solving workshop: Step-by-Step - Agilephoria, SAFe for Teams Student Workbook: materials and exercises from Lesson 7, Exam Study Guide: SP (6.0) - SAFe® Practitioner
