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An associated person at a member firm receives a complaint from a customer involving allegations...

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An associated person at a member firm receives a complaint from a customer involving allegations of forgery. Once the complaint is received, which of the following actions is required?

A.

The member firm must report the event promptly to FINRA.

B.

The member firm is not required to report the event to FINRA but must maintain a file of the complaint for four years.

C.

The member firm must complete arbitration to resolve the complaint with the customer before filing a report with FINRA.

D.

The member firm must have a principal review the complaint and determine if the forgery occurred before filing a report with FINRA.

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