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A customer is unhappy about a $5,000 loss in a stock that the registered representative...

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A customer is unhappy about a $5,000 loss in a stock that the registered representative (RR) recommended and threatens to call FINRA's Securities Helpline for Seniors about the matter. What is the most appropriate next step for the RR to take?

A.

The RR should notify their supervisor about the customer's dissatisfaction.

B.

The RR is permitted to reimburse the customer for the loss to resolve the customer's complaint.

C.

The RR should alert their compliance department to update their Form U4 with the complaint details.

D.

The RR should call FINRA's Securities Helpline for Seniors before the customer does and explain their side of the story.

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