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Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels.

Salesforce Service-Con-201 Full Course Access
Salesforce Service-Con-201 View All Questions

Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels. UC ' s goal is to enhance real-time communication and support.

Which interaction channel should the consultant suggest to UC?

A.

Einstein Bots

B.

Messaging In-app and Web (MIAW)

C.

Experience Cloud sites

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