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The customer support team at Universal Containers (UC) has noticed a large increase in Case...

Salesforce Service-Con-201 Full Course Access
Salesforce Service-Con-201 View All Questions

The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help service reps locate the relevant information more quickly.

Which feature should the consultant recommend?

A.

Einstein Bots

B.

Einstein Reply Recommendations

C.

Einstein Article Recommendations

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