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Cloud Kicks (CK) uses Service Cloud to manage its customer support, and its inventory and...

Salesforce Service-Con-201 Full Course Access
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Cloud Kicks (CK) uses Service Cloud to manage its customer support, and its inventory and order data is stored in Snowflake. CK ' s customers use support to ask about their orders and request replacement items. CK wants to avoid duplicating this data in Salesforce but still provide real-time, actionable insights for support reps.

What should the Service Cloud Consultant recommend so that support reps will have a comprehensive view of their customers ' order history?

A.

Use an Apex integration to pull order data from Snowflake via API each time a case is opened.

B.

Use MuleSoft to extract order data from Snowflake and store it in a custom object in Salesforce for support reps to reference.

C.

Use Data Cloud to connect to Snowflake, and unify order data with CRM data.

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