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Cloud Kicks (CK) provides customized support based on product line and plans to expand from...

Salesforce Service-Con-201 Full Course Access
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Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support. Support agents are certified on one or more specific product lines. CK

would like to provide support through multiple channels. CK wants to ensure a consistent customer experience.

Which solution should the consultant recommend to meet the requirements?

A.

Omni Channel with Queue-Based Routing

B.

Omni-Channel with Capacity-Based Routing

C.

Omni-Channel with Einstein Case Routing

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