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Universal Healthcare aims to implement Agentforce Service Agent to assist patients' common inquiries and provide...

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Universal Healthcare aims to implement Agentforce Service Agent to assist patients' common inquiries and provide medication summaries. It should handle sensitive tasks such as confirming patient identity via email or phone before retrieving medical history.

How should the Service Cloud Consultant approach the Agentforce Service Agent's action configuration?

A.

Employ standard topics and actions for general inquiries, and create custom topics and actions using Apex, Flow, or Prompt Builder for sensitive tasks.

B.

Implement only custom actions for all patient interactions to ensure complete control over data privacy and security from the outset.

C.

Utilize standard actions for all tasks, as they are pre-configured to handle sensitive data securely without additional setup and are industry best practices.

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