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Universal Containers (UC) wants to improve case management by assigning cases to agents based on...

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Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload.

A.

Use the Most Available routing model.

B.

Use the agents' Presence Status.

C.

Use Most Cases Closed report.

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