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Universal Containers (UC) is launching an implementation of Service Cloud.

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Universal Containers (UC) is launching an implementation of Service Cloud. The project is missing the requirement for a suitable analytics solution to allow executives and service managers to view the current and trending key performance indicators (KPIs).

Which recommendation should the Service Cloud Consultant make to help with this requirement?

A.

Migrate UC's legacy service analytics by building a new set of custom report types.

B.

Recommend that UC invest in Tableau Next to use service-related intelligent apps or accelerators.

C.

Use Preconfigured Service Cloud Dashboards from AppExchange.

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