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Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of...

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Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced.

What should the consultant recommend to gather information efficiently on Knowledge article usefulness?

A.

Develop custom Knowledge reports and dashboards.

B.

Create a review board to evaluate and manage Knowledge articles.

C.

Install the Knowledge Base Dashboards & Reports AppExchange package.

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