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Universal Containers provides customer support for both new products and routine maintenance of existing products.

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Universal Containers provides customer support for both new products and routine maintenance of existing products. The cases for both types have many stages and fields in common; however, themaintenance cases have additional stages and fields that need to be captured. Which feature should a consultant recommend to accomplish this objective?

A.

Approval Processes

B.

Support Types

C.

Support Processes

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A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks’ executives.
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