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Universal Containers provides customer support for both new products and routine maintenance of existing products.

Universal Containers provides customer support for both new products and routine maintenance of existing products. The cases for both types have many stages and fields in common; however, themaintenance cases have additional stages and fields that need to be captured. Which feature should a consultant recommend to accomplish this objective?

A.

Approval Processes

B.

Support Types

C.

Support Processes

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