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Universal Containers’ leadership wants to reduce the level of effort required to get the right...

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Universal Containers’ leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.

What should the consultant recommend to distribute cases?

A.

Create queues with support agents and use assignment rules.

B.

Predefine case teams and use assignment rules.

C.

Configure Web-to-Case and use assignment rules,

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