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Universal Containers has recently implemented a new CTI system, Knowledge base, and Einstein Chatbots to...

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Universal Containers has recently implemented a new CTI system, Knowledge base, and Einstein Chatbots to interact with customers. The VP of

support and services has asked for additional system improvements to facilitate customer self-service.

What should the consultant recommend?

A.

Have customers search the Knowledge base for solutions.

B.

Provide a toll-free customer support phone number.

C.

Create an Experience Cloud site for customers.

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