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Universal Containers has decided to implement a Web-to-Case form on its website so customers can...

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Universal Containers has decided to implement a Web-to-Case form on its website so customers can submit support requests instead of calling the customer service center. The product owner has asked the consultant to create the implementation plan and research solutions.

What should the consultant do before creating an implementation plan?

A.

Review Service Setup Assistant for Web-to-Case.

B.

Review guidelines and limits for Web-to-Case.

C.

Review Einstein Conversation Mining for Web-to-Case.

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