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The VP of service at Universal Containers wants to make it easier and faster for...

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The VP of service at Universal Containers wants to make it easier and faster for support

agents to send Knowledge articles to the customer.

What should a consultant configure to send the article to the customer?

A.

Create an auto-response rule that links to Knowledge articles.

B.

Create a Macro to send an email with Knowledge articles.

C.

Set up the Case Deflection component to share Knowledge articles.

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Universal Containers (UC) wants to report on how many customers with Service Contracts have specific...
Universal Containers implemented Case Management to support business-to-consumer (B2C) customers.
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