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The customer support team at Universal Containers (UC) has noticed a large increase in Case...

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The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the relevant information more quickly.

A.

Einstein Bots

B.

Einstein Article Recommendations

C.

Einstein Reply Recommendations

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A customer submitted a case that is routed to a service desk agent at Universal...
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