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Service agents have reported that the Lightning Service Console is too crowded which makes it...

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Service agents have reported that the Lightning Service Console is too crowded which makes it difficult to find the information they need. After reviewing the agents’ console use, a consultant has determined that all configured features are required.

Given this scenario, which solution should a consultant suggest to improve the efficiency for console users?

A.

Train on keyboard shortcuts.

B.

Prepare macros.

C.

Create multiple console layouts.

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