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Which feature should a consultant recommend to assign a case to a Tier 2 service...

Which feature should a consultant recommend to assign a case to a Tier 2 service queue so the Tier 2 service agent knows how far the Tier 1 service agent had progressed in troubleshooting the case?

A.

Path for Cases

B.

Slack message

C.

Escalation Rules

D.

Case Comments

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