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Cloud Kicks recently deployed an Omni-Channel implementation.

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Cloud Kicks recently deployed an Omni-Channel implementation. A set of service agents that handle security-related issues have complained that case records are being routed to them incorrectly.

What should a consultant do first to validate that the Omni-Channel implementation is routing correctly?

A.

Open the relevant record being routed.

B.

Debug Omni-Channel routing from Setup.

C.

Open the Omni-Channel Supervisor tab.

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