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Cloud Kicks provides support to customers in email, social, and chat channels.

Cloud Kicks provides support to customers in email, social, and chat channels. Managers want to find a way to improve service agent efficiency.

A recent study found agents spend a lot of time searching for articles, manually copying text from the article, and pasting it into responses.

What should a consultant recommend as a solution?

A.

Set up quick text options in the utility bar to add article links.

B.

Configure Lightning Knowledge component and related list actions.

C.

Configure Lightning Knowledge component to auto attach article PDF.

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