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Cloud Kicks provides phone support to customers using the Service Cloud Voice Dialer.

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Cloud Kicks provides phone support to customers using the Service Cloud Voice Dialer. Once a call completes, support agents often need to send a follow-up email or finalize case notes. CK wants to get insight about agent efficiency.

Which metric should a consultant recommend to track the efficiency of individual agents?

A.

Total Emails Sent

B.

Call Abandonment

C.

After Conversation Work Time

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