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Cloud Kicks plans to deploy Service Cloud to customers who will have different levels of...

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Cloud Kicks plans to deploy Service Cloud to customers who will have different levels of support. The consultant is unsure whether Entitlements

only or Entitlements plus Service Contracts is the correct solution.

Which question should the consultant ask to determine the preferred solution?

A.

Will customers access Knowledge articles through Experience Cloud?

B.

Is support provided on a periodic basis and renewed annually?

C.

Do multiple versions of the Entitlements need to be created and maintained?

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Cloud Kicks (CK) wants to adopt artificial intelligence (Al) for improving case closure keyperformance indicators...
Cloud Kicks has recently started using Entitlements within its support process.
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