Cloud Kicks (CK) wants to adopt artificial intelligence (Al) for improving case closure keyperformance indicators...

Salesforce Service-Cloud-Consultant Question Answer

Cloud Kicks (CK) wants to adopt artificial intelligence (Al) for improving case closure key

performance indicators (KPIs) and product support planning within its Service organization. CK has at

least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has

yet to implement any Einstein Al products.

Which approach should the consultant recommend to start. Al efforts at CK?

Review and address Case data issues and set up Einstein Classification Apps.

Review and address Case data issues and set up Einstein Article Recommendations.

Confirm there are enough closed cases and turn on Einstein Service Al Grounding with Cases.

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