Cyber Monday Sale Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: coponace

Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center.

Salesforce Service-Cloud-Consultant Full Course Access
Salesforce Service-Cloud-Consultant View All Questions

Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK wants an easy way for service agents to create new articles when closing a case. The new article should include appropriate details from the case to make it useful for others.

A.

Use a trigger to automatically create a new article.

B.

Develop a globally-shared macro to create a new article.

C.

Create a Quick Action to map case fields to a new article.

Service-Cloud-Consultant PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now Service-Cloud-Consultant pdf
Get 70% Discount on All Products, Use Coupon: "coponace"
Next
A growing retail company wants to modernize its legacy on-premises contact center, which is costly,...
Cloud Kicks provides support for their customers 24 hours a day.
Previous