Cloud Kicks (CK) started out as a small shoe company.

Salesforce Service-Cloud-Consultant Question Answer

Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to

meet changing customer expectations while also uplifting agent skill sets and organizational success.

In which order would a consultant work through a high-level discussion and planning session with

CK?

Gather organizational vision, map processes, plan metrics, and plan for user feedback.

Gather organizational vision, map processes, plan for user feedback, and define metrics.

Gather organizational vision, match appropriate metrics, plan for user feedback, and map processes.

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