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A Service Cloud Consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks...

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A Service Cloud Consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks executives. The dashboard needs to provide insights that will assist in decision-making.

A.

Omni-Channel Analytics detailing specific paths and routing types

B.

Service & Support Dashboards from AppExchange

C.

CTI analytics reports with wait times and handle times

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